Effective Date: October 2025

Mountain Legends and Safaris (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, communicate with us, or book our services.

1. Information We Collect

When you interact with Mountain Legends and Safaris, we may collect the following types of information:

• Personal Information: Full name, email address, phone number, passport details, billing address, emergency contacts, and other details you provide when booking a trip.

• Payment Information: Payment details necessary to process your reservation (handled securely through our payment partners).

• Travel Information: Itinerary preferences, dietary requirements, and health information (only when relevant for your safari).

• Website Information: Data collected through cookies and analytics tools such as IP address, browser type, and browsing behavior on our website.

2. How We Use Your Information

We use the information we collect to:

• Process bookings, reservations, and payments

• Communicate with you regarding your trip or inquiries

• Provide travel documents and confirmations

• Personalize your safari experience

• Improve our website and services

• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information with trusted third parties only when necessary to provide our services, including:

• Hotels, lodges, and camps for accommodation bookings

• Airlines and transport providers

• Safari guides and tour partners

• Payment processors and financial institutions

• Legal or regulatory authorities when required by law

All third parties are required to respect your privacy and protect your personal data.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Website Tracking

Our website uses cookies and analytics tools to improve user experience, monitor website performance, and provide relevant content. You can control or disable cookies through your browser settings, but some features of the site may not function properly without them.

6. Data Retention

We will retain your personal information only as long as necessary to:

• Fulfill your bookings and provide services

• Meet legal, accounting, and reporting obligations

• Resolve disputes or enforce agreements

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to your information

• Request deletion of your personal data (where legally permissible)

• Withdraw consent to data processing (when applicable)

To exercise these rights, please contact us directly.

8. Third-Party Links

Our website may contain links to third-party websites (such as insurance providers or travel partners). Please note that we are not responsible for the privacy practices of these external sites.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

📍 Mountain Legends and Safaris
Arusha, Tanzania
📞 +255 756 724 401
📧 [email protected]